BIC Recruiting helps ITS bring on key operations manager

Tony Raleigh, director of sales with ITS, noted the value BIC Recruiting brought to the process: “Tremendous value as I had never in my career hired this position. Toni was able to understand my needs and dialed in a wonderful employee.“

The successful candidate, Alberto Fajardo, now serves as operations manager, playing a key role in managing data, training team members on customer relationship management (CRM) systems and supporting overall operational efficiency. Raleigh emphasized the positive impact of the hire, noting that it has had a “significant positive impact on our team and overall business.” He added, “Our fast-paced environment we operate in today, effectively memorializing data — particularly sales activity data — is crucial. While CRMs are instrumental in collecting this data, the true value lies in our ability to leverage it to enhance the sales process. Alberto has not only been able to drive our data but has been a tremendous help to our team that is new by developing CRM training and providing one-on-one support.“

ITS is a leader in heat-treating and specialty services, recognized as one of the nation’s most in-demand service providers. Known for its rapid response, highly trained technicians and reliable modern equipment, ITS supports plant turnarounds, refinery expansions, capital projects and both scheduled and unscheduled maintenance activities.

For more information about Industrial Thermal Services, visit industrialthermalservices.com.

For more information, visit BICRecruiting.com or call (281) 538-9996.